Suite in The Clouds

Cancellation conditions for groups

Meetings & Events

Option period and final reservation

If we receive another request for the same period before the date mentioned in the quotation, we will contact you (by phone and/or email) and kindly ask you to inform us of your decision within 24 hours. If we do not receive a response after 24 hours, your option will expire, and we will inform you by email.

You can confirm your optional reservation by returning this signed quote. This can be done by post or by email. By signing, you agree to the terms and conditions below. The Uniform Conditions for the Hotel and Catering Industry (U.V.H.) and our terms and conditions apply to all our reservations.

Terms and conditions for room reservations (from 10 rooms)

Payment options
- Advance payment by bank transfer or with a payment link

It is possible to pay the full invoice amount in advance via bank transfer or through a payment link. We will send you a deposit invoice in time and kindly ask you to settle it no later than two weeks before the arrival date. Any extras on the day of booking can be paid on-site at the relevant department or the hotel reception.

- Payment with a (virtual) credit card

When you choose to pay the costs with a (virtual) credit card, we will send you an authorization form prior to your meeting, on which you can fill in all the details and also give permission for the use of your card.

When paying with an (virtual) American Express credit card, we will charge a transaction fee of 4% on the total amount for an invoice above €500. If you pay with a (virtual) VISA or Mastercard credit card, we will not charge any additional costs.

- Invoice request on account (only possible with a Dutch billing address)

If you wish to receive the invoice on account, you can submit a request on the following page.

Upon receipt of the fully completed form including an extract from the Chamber of Commerce, we will conduct a credit check. If the credit check is approved, we will send you a debtor number by email.
Payment by invoice is possible immediately.

If you wish to have a reference, order number, or any other identifier on the invoice, please provide it to us before the arrival date so that we can include it on the invoice.

* We have a payment term of 14 days from the date of the invoice unless otherwise agreed upon in a regional or national framework agreement. In case of payment after the due date, you will owe a 3% credit restriction on the total invoice amount.

Down payment obligation
For a final reservation with a total value exceeding € 5,000, we require a 75% deposit. We will send you a deposit invoice in due time and kindly ask you to settle it no later than two weeks before the arrival date. The amount already paid will be deducted from the final bill.

Cancellation policy for room reservations from 10 rooms up to a total invoice amount of € 7499

- Up to 4 weeks before the arrival date: free changes and cancellations.*
- Up to 7 days before the arrival date: it is possible to cancel up to 20 room nights free of charge, after which € 75.00 will be charged for each cancelled room night.
- From 6 days up to and including 2 days before the first arrival date: €75.00 will be charged for each cancelled room night.
- Within 2 days before the first arrival date or in case of no-show: 100% of the reservation value will be charged.

* Bookings with an invoice amount of € 7500 or more can be canceled or modified free of charge up to 8 weeks before the reservation date.

Exceptions
The management may decide to apply different cancellation and modification conditions in some cases, if this is the case, they will be specified in the quotation.

Final reservation
Upon agreement on a sent proposal, we kindly request the signed quote to be returned as soon as possible via email or by post.

Uniform Conditions for the Hotel and Catering Industry
In cases where this framework agreement conflicts with the Uniform Conditions for the Hotel and Catering Industry, this agreement will prevail.

Terms and Conditions for Private Room Reservations

Payment options
- Payment by debit card, credit card or cash (invoice amount up to € 1000,-)

When the total amount of your meeting is less than € 1000, it is possible to pay by debit card, credit card, or cash at the hotel reception.

- Payment for bookings with a value above € 1000,-

For a final reservation with a total value of more than € 1000, we ask for a deposit of 85%. We will send you a deposit invoice in due time and kindly request you to settle it no later than two weeks before the arrival date. The amount already paid will be deducted from the final bill.

You can settle the final bill at the hotel reception after your stay by debit card, credit card, or cash.

Cancellation conditions for room reservations up to an invoice amount of € 7499
- Up to 4 weeks before the reservation date: free cancellation.*
- From 4 weeks up to and including 14 days before the reservation date: 50% will be charged.
- From 13 days up to and including 7 days before the reservation date: 60% will be charged.
- From 6 days up to and including 3 days before the reservation date: 85% will be charged.
- From 2 days up to and including the day of the reservation and in case of no-show: 100% will be charged.

In case of cancellation of the entire reservation, the percentages are calculated based on the total reservation value. If you cancel a part of the reservation, we will calculate the mentioned percentage on that part.

* Bookings with an invoice amount of up to € 749.99 can be canceled or changed free of charge up to 2 weeks before the reservation date.

Change in number of guests (meeting and F&B arrangements) room reservations up to an invoice amount of € 7499.
- Up to 4 weeks before the reservation date: unlimited changes to the number of guests possible.
- Up to 1 working day before the reservation date at 17:00: a maximum reduction of 10% of the originally reserved number of guests is possible free of charge, increasing the number of guests is of course possible (depending on the room capacity).
- Within 1 working day before the reservation date and on the day of the reservation: reducing the number of attendees is no longer possible free of charge, increasing the numbers is possible (depending on the room capacity).

* Bookings with an invoice amount of up to € 749.99 can be canceled or changed free of charge up to 2 weeks before the reservation date.

Cancellation conditions for room reservations for an invoice amount of € 7500 and above
- Up to 8 weeks before the reservation date: free cancellation.
- From 8 weeks up to and including 42 days before the reservation date: 50% will be charged.
- From 41 days up to and including 28 days before the reservation date: 60% will be charged.
- From 27 days up to and including 14 days before the reservation date: 75% will be charged.
- From 13 days up to and including 7 days before the reservation date: 85% will be charged.
- From 6 days up to and including the day of the reservation and in case of no-show: 100% will be charged.

In case of cancellation of the entire reservation, the percentages are calculated based on the total reservation value. If you cancel a part of the reservation, we will calculate the mentioned percentage on that part.

Change in number of guests (meeting and F&B packages) for an invoice amount of €7500 and above.

- Up to 8 weeks before the reservation date: unlimited changes to the number of guests are possible.

- Up to 3 days before the reservation date: a maximum reduction of 10% of the originally reserved number of guests is possible, increasing the number is of course possible (depending on the room capacity).

- Within 3 days before the reservation date and on the day of the reservation: reducing the number of attendees is no longer possible free of charge, increasing the number is of course possible (depending on the room capacity).


Exceptions
The management may decide to apply different cancellation and modification conditions in some cases, if this is the case, they will be specified in the quotation.

Guaranteed number of room reservations
Where a guaranteed number is mentioned in the quotation or on our website for a specific package, changes are possible within the number of persons stated there. If we do not receive any changes, we will use the last number of guests provided.

Final reservation
Upon agreement on a sent proposal, we kindly request the signed quote to be returned as soon as possible via email or by post.

Uniform Conditions for the Hotel and Catering Industry
In cases where this framework agreement conflicts with the Uniform Conditions for the Hotel and Catering Industry, this agreement will prevail.

Terms and conditions for room reservations (up to 9 rooms)

Payment options
- Payment upon check-in by debit card, credit card, or cash (invoice amount up to €1000,-)

If the total amount of your reservation is less than € 1000, it is possible to pay by debit card, credit card, or cash at the hotel reception upon check-in.
To limit the number of contact moments at the reception, we prefer online check-in and payment. A few days before your stay, you will receive an email from us with up-to-date information.

The reservation is guaranteed until 18:00 on the day of arrival. If you or your guests arrive later, you can guarantee the reservation by providing a credit card number.


- Advance payment by bank transfer or with a payment link

It is possible to pay the full invoice amount in advance by bank transfer or via a payment link. We will send you a deposit invoice in time and ask you to pay this no later than two weeks before the arrival date. Any extras on the day of booking can be paid on-site at the relevant department or the hotel reception.

- Payment with a (virtual) credit card

When you choose to pay the costs with a (virtual) credit card, we will send you an authorization form in advance, on which you can fill in all the details and also give permission for the use of your card.

When paying with an (virtual) American Express credit card, we will charge a transaction fee of 4% on the total amount for an invoice above €500. If you pay with a (virtual) VISA or Mastercard credit card, we will not charge any additional costs.

- Invoice request on account (only possible with a Dutch billing address)

If you wish to receive the invoice on account, you can request it on the following page.

Upon receipt of the fully completed form including an extract from the Chamber of Commerce, we will conduct a credit check. If the credit check is approved, we will send you a debtor number by email.
Payment by invoice is possible immediately.

If you wish to have a reference, order number, or any other identifier on the invoice, please provide it to us before the arrival date so that we can include it on the invoice.

We have a payment term of 14 days from the date of the invoice unless otherwise agreed upon in a regional or national framework agreement. In case of payment after the due date, you will owe a 3% credit restriction on the total invoice amount.

Deposit obligation
For a final reservation with a total value of more than € 5,000, we ask for a deposit of 75%. We will send you a deposit invoice in due time and kindly request you to settle it no later than two weeks before the arrival date. The amount already paid will be deducted from the final bill.

Cancellation policy for individual room reservations up to 9 rooms
The rooms can be cancelled free of charge until 12:00 on the day of arrival. If the room(s) are cancelled after this time or in case of a no show, 100% of the reservation value of the first night(s) will be charged. For a reservation of multiple nights, only the first night will be charged and the subsequent nights will be cancelled free of charge.

Cancellation policy non-refundable rate

Rooms booked on a non-refundable rate basis cannot be canceled or modified free of charge. In case of cancellation, modification, or no show, 100% of the total stay will be charged.

Exceptions
The management may decide to apply different cancellation and modification conditions in some cases, if this is the case, they will be specified in the quotation.

Final reservation
Upon agreement on a sent proposal, we kindly request the signed quote to be returned as soon as possible via email or by post.

Uniform Conditions for the Hotel and Catering Industry
In cases where this framework agreement conflicts with the Uniform Conditions for the Hotel and Catering Industry, this agreement will prevail.

Terms and Conditions for Business Room Reservations

Payment options
- Advance payment by bank transfer or with a payment link

It is possible to pay the full invoice amount in advance by bank transfer or via a payment link. We will send you a deposit invoice in time and kindly ask you to settle it no later than two weeks before the arrival date. Any extras on the day of booking can be paid on-site at the relevant department or the hotel reception.

- Payment with a (virtual) credit card

When you choose to pay the costs with a (virtual) credit card, we will send you an authorization form prior to your meeting, on which you can fill in all the details and also give permission for the use of your card.

When paying with an (virtual) American Express credit card, we will charge a transaction fee of 4% on the total amount for an invoice above €500. If you pay with a (virtual) VISA or Mastercard credit card, we will not charge any additional costs.

- Invoice request on account (only possible with a Dutch billing address)

If you wish to receive the invoice on account, you can make a request on the following page.

Upon receipt of the fully completed form including an extract from the Chamber of Commerce, we will conduct a credit check. If the credit check is approved, we will send you a debtor number by email.
Payment by invoice is possible immediately.

If you wish to have a reference, order number, or other identifier on the invoice, please provide it to us before the arrival date so that we can include it on the invoice.

We have a payment term of 14 days from the date of the invoice unless otherwise agreed upon in a regional or national framework agreement. In case of payment after the due date, you will owe a 3% credit restriction on the total invoice amount.

Down payment obligation
For a final reservation with a total value of more than € 5,000, we ask for a deposit of 75%. We will send you a deposit invoice in due time and kindly request you to settle it no later than two weeks before the arrival date. The amount already paid will be deducted from the final bill.

Cancellation conditions for room reservations up to an invoice amount of € 7499
- Up to 4 weeks before the reservation date: free cancellation.*
- From 4 weeks up to and including 14 days before the reservation date: 50% will be charged.
- From 13 days up to and including 7 days before the reservation date: 60% will be charged.
- From 6 days up to and including 3 days before the reservation date: 85% will be charged.
- From 2 days up to and including the day of the reservation and in case of a no-show: 100% will be charged.

In case of cancellation of the entire reservation, the percentages are calculated based on the total reservation value. If you cancel a part of the reservation, we will calculate the mentioned percentage on that part.

* Bookings with an invoice amount of up to € 749.99 can be canceled or changed free of charge up to 2 weeks before the reservation date.

Change in number of guests (meeting and F&B arrangements) room reservations up to an invoice amount of € 7499.
- Up to 4 weeks before the reservation date: unlimited changes to the number of guests possible.
- Up to 1 working day before the reservation date at 17:00: a maximum reduction of 10% of the originally reserved number of guests is possible free of charge, increasing the number of guests is of course possible (depending on the room capacity).
- Within 1 working day before the reservation date and on the day of the reservation: reducing the number of attendees is no longer possible free of charge, increasing the numbers is possible (depending on the room capacity).

* Bookings with an invoice amount of up to € 749.99 can be canceled or changed free of charge up to 2 weeks before the reservation date.

Cancellation conditions for room reservations for an invoice amount of € 7500 and above
- Up to 8 weeks before the reservation date: free cancellation.
- From 8 weeks up to and including 42 days before the reservation date: 50% will be charged.
- From 41 days up to and including 28 days before the reservation date: 60% will be charged.
- From 27 days up to and including 14 days before the reservation date: 75% will be charged.
- From 13 days up to and including 7 days before the reservation date: 85% will be charged.
- From 6 days up to and including the day of the reservation and in case of no-show: 100% will be charged.

In case of cancellation of the entire reservation, the percentages are calculated based on the total reservation value. If you cancel a part of the reservation, we will calculate the mentioned percentage on that part.

Change in number of guests (meeting and F&B arrangements) for an invoice amount of € 7500 and above.

- Up to 8 weeks before the reservation date: unlimited changes to the number of guests are possible.

- Up to 3 days before the reservation date: a maximum reduction of 10% of the originally reserved number of guests is possible, increasing the number is of course possible (depending on the room capacity).

- Within 3 days before the reservation date and on the day of the reservation: reducing the number of attendees is no longer possible free of charge, increasing the number is of course possible (depending on the room capacity).


Guaranteed number of room reservations
Where a guaranteed number is mentioned in the quotation or on our website for a specific package, changes are possible within the number of persons stated there. If we do not receive any changes, we will use the last number of guests provided.

Exceptions
The management may decide to apply different cancellation and modification conditions in some cases, if this is the case, they will be specified in the quotation.

Final reservation
Upon agreement on a sent proposal, we kindly request the signed quote to be returned as soon as possible via email or by post.

Uniform Conditions for the Hotel and Catering Industry
In cases where this framework agreement conflicts with the Uniform Conditions for the Hotel and Catering Industry, this agreement will prevail.

Uniform Conditions for the Hotel and Catering Industry (UVH)

The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all agreements entered into by us.

Click here for a direct link to the terms and conditions.