Please find below the applicable measures from Saturday 13 november 2021. If you have any questions or if there are any uncertainties, please contact our reception desk at +31(0)24 792 02 00. 


 

CoronaCheck App

When entering our hotel, we ask all our guests for a valid QR code via the CoronaCheck app. After this check you can visit our restaurant, Lola's Bar, fitness & wellness facilities and meeting rooms without keeping 1,5 m distance.  


 

Open facilities

All the facilities in our hotel are open!


 

Frequently asked questions


Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

Is it possible to order room service?
Yes, you can order room service with a subcharge of € 5.50. 

Can Van der Valk be open as a hotel and restaurant?
Yes, according to government guidelines it is allowed to be open as a hotel and restaurant. Our restaurant will close at 20.00 PM. 

Can I cancel or change my booking?
With a refundable rate you can cancel or change your trip for free up to 24 hours before your stay. In principle, you cannot cancel the trip in case of a non-refundable booking. For questions about this, please contact the hotel via receptie@nijmegen.valk.com or call +31 (0)24 792 02 00.

Can I change my booking on the day of arrival if I have a cold or cough?
We ask you to contact the hotel via receptie@nijmegen.valk.com or call +31 (0)24 792 02 00.


 

Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

The Van der Valk family